Building a Culture for Customer Retention

I work along your team in order to assure everybody lives by the company values that differentiate you from your competition and keep your customers engaged with your business 

How does your workteam create memorable experiences
for your customers and suppliers?

 

Our customers’ loyalty occurs when we have provided an excellent experience in all aspects of our interaction with them. 

Ensuring that our work team identifies with and truly lives by our company values, we achieve coherence between the value proposition and the experience that we deliver to customers, making them not only buy more from us, but also recommend us.

We will work on the eight values that define the culture of your company so that each person identifies how they live them in their role, day by day. Thus, each workshop participant will define new actions that will allow them to raise the level of their work to that of the experience that we want to create for our clients, even in the most difficult situations.

Stop and think consciously...

Are your company values in line with the market needs and expectations?

How do people live by the values of the organization in change and uncertainity times?

What empowerment level do people in your organization have in order to make autonomous decisions?

How is conflict between team members addressed and resolved?

Do we confront enough in order to uncover the reality of situations in order to manage them?

How to people in your organization feel that working there adds value to their professional objectives?

How do each member of your team is feeling he / she adds value to the company and to its customers?

Here is what I suggest we do:

We will agree to the eight values that are non-negotiable and define the culture of the organization

We will make a values bottomline definition so we make sure everybody starts the workshop with the same understanding

I will lead each person's reflection on how they live those values in their roles

Each participant will determine how he / she can actively contribute to living consistently within the culture and communicate it inside and outside of the organization

Everyone will establish a Specific, Measurable, Attainable, Realistic, Measurable and Time-bound workplan that help him /her become coherent with the values of the company

Every participand will have a 30-minute follow up session that allows us to assure their progress towards the goals they set during the workshop

Programme contents:

Values wheel Self-assessment

Selection of one or two aspects to be improved

Energetic Self-perception Model (1) review in order to identify what mental blocks may be preventing each individual from achieveing organizational coherence

Beliefs and emotions transformation excercise

Crafting individual workplan meeting SMART (2) criteria

Methodology:

This programme is delivered to workteams or the whole organization in one or several sessions involving concepts, reflextion, discussion and individual workplan crafting.

We can schedule 30-minute individual post-workshop follow-up sessions to make sure everyone meets their goals.

ENTERPRISE SOLUTIONS

Workshop

On-premises or Virtual

Investment depends on the scope and format chosen
  • Duration: 4-6 hours, depending on the group
  • Completed Values Self-assessment Wheel
  • Energetic Self-perception Model (1)
  • Individual workplan that meets SMART (2) criteria
I WANT TO SCHEDULE MY FREE ASSESSMENT CALL
You can have personalized follow up for each participant in session after the workshop, so they assure their goals achievement

(1) © Energetic Self -perception Model: Developed by Bruce Schneider 1999, 2006, 2018

(2) SMART: Acronym relating to the  criteria an achievable action plan must meet (Specific, Measurable, Attainable, Realistic and Time Bound)

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